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Forum Discussion
Device Connection Issues
I have a RAX70 router and have had no issues until replacing the router from the cable company. It’s a SERCOM model DM1000. Devices will no longer stay connected to the router. Do I have to reset rout...
LLH1956 wrote:
It’s a SERCOM model DM1000. Devices will no longer stay connected to the router. Do I have to reset router?
Not sure what you see when the connection goes down, but that looks like a standard modem only device.
With a new network, it makes sense to reset the router and set it up for the new modem.
- Michael - Sorry, I should have said I replaced the cable company modem, which is the Sercomm. The router is the same.
LLH1956 wrote:
Michael - Sorry, I should have said I replaced the cable company modem, which is the Sercomm. The router is the same.That is how I interpreted your explanation.
The answer is the same.
The router sees a different modem. You need to set it up to work with that modem.
That may not solve the problem you see, but without doing that you will never know.
In any case, a reset is one of the first things that you will be advised to do when you have problems.
- I tried the router reset but devices continue to lose WiFi connection.