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Forum Discussion

anthonyng5p's avatar
anthonyng5p
Apprentice
Nov 22, 2020
Solved

Device intermittently disconnect on RAX50 wireless router

I have been using my Netgear RAX50 Wifi6 router for about a couple of months now. I have problems where certain devices lose their connection, and intermittently disconnect. Sometimes the devices rea...
  • anthonyng5p's avatar
    anthonyng5p
    Dec 20, 2020

    I just wanted to follow-up on this thread, since the recommendation was to use static IP addresses for the affected devices. The DropCam and the Lyric sensors have not experienced a problem since being assigned IP addresses. There has been no instances of devices losing IP connectivity. The PS4 is still a problem but it seems that may be unrelated.

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Nov 27, 2020

Hello anthonyng5p,

 

I'd like for our support team to reach out to you and follow up on your issue. If you wish to be contacted, may you send me a private message with your email, phone, and case number(s). 


Thanks,

Christian