NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
abstevens1993
Sep 12, 2020Tutor
devices get kicked off wifi for RAX40 intermittently everyday never to connect back unless restarted
i expereince wifi drops everyday. i have only observed my wifi 6 devices disconnecting from the wifi. after which reconnecting is impossible. I get the error could'nt get IP on my phone. i have tried...
Eagle-Two
Sep 15, 2020Apprentice
I have experienced similar disconnects with a RAX35 using firmware version 1.0.3.80. You may want to view the "RAX40 Firmware 1.0.3.80 Crash/Bug Log" discussion. I disabled AX on the router and still experience disconnects but often I can reconnect back. Occasionally the router will completely lockup and a power cycle is needed.
- rax40userSep 18, 2020Tutor
Same here. It's not a stable device. Pretty strange Netgear didn't provide a solution until now. I did the factory reset, turn off AX, no help. Netgear replaced one for me, but now I'm worried to use it again. All the Netgear devices I used before NEVER have such problem.
- Eagle-TwoSep 19, 2020Apprentice
rax40user If you use your replacement router let us know if you still experience the same issues and the hardware version number. I was thinking about requesting an RMA but was hoping to get some type of confirmation a replacement router would resolve some of the issues.
- rax40userSep 24, 2020Tutor
I'll try, not using it yet. Planning to just use it for my TV for testing.Will keep you posted.
- abstevens1993Sep 20, 2020TutorSadly I'm cant get a replacement device. I need a fix. Im Wondering if its because of the last firmware update that brought the smart connect.