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devices get kicked off wifi for RAX40 intermittently everyday never to connect back unless restarted
i expereince wifi drops everyday. i have only observed my wifi 6 devices disconnecting from the wifi. after which reconnecting is impossible. I get the error could'nt get IP on my phone. i have tried...
Same here. It's not a stable device. Pretty strange Netgear didn't provide a solution until now. I did the factory reset, turn off AX, no help. Netgear replaced one for me, but now I'm worried to use it again. All the Netgear devices I used before NEVER have such problem.
rax40user If you use your replacement router let us know if you still experience the same issues and the hardware version number. I was thinking about requesting an RMA but was hoping to get some type of confirmation a replacement router would resolve some of the issues.
I'll try, not using it yet. Planning to just use it for my TV for testing.Will keep you posted.
Eagle-Two The hardware version of my replacement is R1.05. Just start using it now, don't know it's OK or not.
rax40user wrote:Eagle-Two The hardware version of my replacement is R1.05. Just start using it now, don't know it's OK or not.
hardware version is exactly same as all previous ones (mine is also R1.05 and this is not a replacement).. the issue is definitely not due to hardware faults but due to extremely buggy firmware which Netgear still has not addressed even after months of user complaints. How can they leave their users hanging for so long with such a widespread issue? Most of us paid over $300 (Australian) for this router only to have crappy firmware and even crappier support.
i feel you. i think its exactly that. firmware. specifically i think it might have something to do with the smart connect. just an update guys. i hard reset mine and then flashed over the firmware. when setting up i adjusted as little settings as possible. i use mine dhcp instead of an AP. and ofdma and qos turned on im using WPA2-Personal[AES] + WPA3-Personal. since i have not had the issue. the only new setting that came with the resent firmware was that stupid smart connect. i tried the feature multiple times and i think thats what messed it up. additionally i made sure to forget the old network. let me know if this works for u guys. just trying to be helpful since u cant even get support from them after your warranty is up.
Eagle-Two The router crash after two days, same problem. Got this one returned and bought RAX20 instead, running without any problem. I think the problem of RAX40 is the heat problem, I can feel it's hot. RAX20, not so hot, just a little bit warm.
OK folks we may be getting somewhere. I just got off the phone with a L2 support rep as my case was esclated by Christian_R. I was provided with an updated beta firmware (RAX40-V1.0.3.83_1.0.6) which I'll be testing over the next day or so. All seems OK at the moment but it's still too far to tell. I currently have AX disabled, but I will be enabling it soon to see if it works on this firmware version.
Also, I no longer have issues with my TP-Link KASA KP303 smart power strips crashing my router whenever it tries to establish a connection.
Fingers crossed this beta will be good to go to be released as an official build.
rax40user wrote:Eagle-Two The router crash after two days, same problem. Got this one returned and bought RAX20 instead, running without any problem. I think the problem of RAX40 is the heat problem, I can feel it's hot. RAX20, not so hot, just a little bit warm.
I don't think it's a heat problem - see what I mentioned above.