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Forum Discussion
Devices won’t connect?
Hello! Hoping someone can help me out, as I’m definitely not smart when it comes to these types of things. I recently purchased an AX8 router and installed it in my home, which has U-verse cable an...
Also, on my windows laptop, the settings are fine. I’m able to connect to other private WiFi networks with no issues. For my WiFi however, the laptop doesn’t even see it as an option.
Also, our home google is now completely down. Was working just fine yesterday and now can’t connect to the internet.
Essentially what I’m seeing is this router is slowly booting off various devices after I have them set up and working for a few days.
Also, our home google is now completely down. Was working just fine yesterday and now can’t connect to the internet.
Essentially what I’m seeing is this router is slowly booting off various devices after I have them set up and working for a few days.
Jayhawkeye3 wrote:
Also, on my windows laptop, the settings are fine. I’m able to connect to other private WiFi networks with no issues. For my WiFi however, the laptop doesn’t even see it as an option.
Also, our home google is now completely down. Was working just fine yesterday and now can’t connect to the internet.
Essentially what I’m seeing is this router is slowly booting off various devices after I have them set up and working for a few days.
Your experiencing the same issues most of us are having with the RAX80, mine has been collecting dust waiting for a firware update that addresses the connection stability issues that plagues this device. If I wasn't beyond the return period I would return it in a heartbeat.
- So this is a known issue? As in a router in AP mode won’t actually connect with various devices?
Does Netgear have a fix?Make sure you have AX mode turned off, that may help.
If you read though this thread you fill find multiple reports of users having connectivity issues with both wired and wireless devices.
I've not seen anything from Netgear confirming it is an issue or even something they are working on.
However, from my side it is clearly a Netgear problem.
I replaced my existing ISP router (generic Thompson router with AC wifi) with the RAx80.
The original router has combined SSID for 2.4 & 5Ghz plus separate Guest Wifi channels & had no problems with connection or specific devices.
So far I have found only 1 good solution to make it work in a stable way:
- Disable AX functionality (this removes problems with Intel AC wifi devices which need a driver update)
- Disable SmartConnect & create 2 separate SSIDs for 2.4G & 5G.
With AX enabled, I cannot use my work laptop(s) as I cannot update the intel wifi driver (new driver not approved by IT).
With SmartConnect enabled, all kinds of devices seem to fall over deciding which network to connect to.
Apple devices seem most affected but also my Philips Smart TV often drops the connection & then cannot connect at all which seems similar to your problem.
Once I disabled SmartConnect, it worked fine & I've had a stable connection for about a week now....
Fingers crossed for some kind of update but with a household of internet users its a pain trying to change/test things again.
Overall, I'm very dissapointed with the router.
- Thanks for the advice! My wife was so furious, as was I for spending countless hours trying to figure out WTF is going on, so I just sent mine back for a refund today.