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AX2issue's avatar
AX2issue
Follower
Sep 02, 2020

Devices wont connect to Nighthawk RAX40 RX3000

I have try to connect the tv box to my router, the tv box is able to detect the wifi signal. However it won't connect to the router. I have changed the wifi setting to public without security WPA2. The tv box is able to connect to the router, when I changed it back to WPA2 security it won’t connect. In addition the tv box is able to connect via iphone hotspot. I have tried to reset the router to factory setting and it still won’t work. I wonder what is the issue with the router? Thank you.

1 Reply

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Sep 09, 2020

    Hi AX2issue,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    http://www.netgear.com/support/contact.aspx

     

    Christian