NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Disney+ buffering
I just received a new Verizon FIOS router (CR1000a) as my other one was quite old. I've hooked it up and everything seems fine with the exception for Disney+. It's constantly buffering. The FIOS TV s...
You are piling router after router. Either set the FIOS router in Bridge mode, or if it's not possible, leave it as is and set the NETGEAR router in Access Point mode. You should only have one router doing the work. Router after router creates a double NAT situation with two different networks that can't talk to each other, causing all sorts of problems and headaches.
I was doubtful that a double NAT situation was the cause of the problem, but I went and set my NG router as an access point.
That didn't fix Disney+ from buffering. Everything else on my network works fine. The other streaming services work fine as well. But as soon as I try to play some content on Disney+, the WAN port on my NG router disconnects. It reconnects in about 5-8 seconds, then disconnects again. Does this over and over.
Here's my network setup. Verizon router has WiFi enabled with the default network name. There's an ethernet cable from that to my RAX80. It's in AP mode. It also has WiFi enabled using a different SSID. My TV is hardwired to the RAX80 on port 1.
Any other ideas?
I tried switching the TV from ethernet to WiFi connection, and the Disney+ app seems to stream fine. No buffering.
I'd prefer to have it on ethernet though, so I'd like to switch it back.
What's different between WiFi and ethernet that could cause the WAN link to drop when I strart streaming a Disney video?
gtb104 wrote:
I was doubtful that a double NAT situation was the cause of the problem, but I went and set my NG router as an access point.
Why did you doubt that? Was there something on the suggestion from microchip8 that looked wrong?
I ask because double NAT is a common source of problems with two routers. It is a no-brainer to try that. If going to AP mode doesn't solve a problem, then look elsewhere.
Any other ideas?We don't know what the firmware version is on you RAX80.
Please don't say "the latest". That often turns out to be false claim. The version number is the only reliable check. You can use the Nighthawk app or a web browser and the graphical user interface (GUI) to check that.
Another thing to check is the TV that makes the connection. It is easy to scream "router" when you hit a network issue. You may need to look at the Ethernet settings in the TV. Ask LG about that.
Firmware Version V1.0.10.140_1.0.79
