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Forum Discussion
HenrikBM
Oct 21, 2020Aspirant
Drastically reduced wifi performance after reset to factory settings
Hi, I've been running a RAX120 at home for my wifi needs without any problems - I usually work from home about 3 meters away from the router, with almost direct line of sight. Last Friday, howeve...
plemans
Oct 21, 2020Guru - Experienced User
When you say you're on the wifi N protocol, what are you talking about? Are you referencing the laptop/computers wireless adapter?
Also, why are you connecting to 2.4ghz? Its much slower and more sensitive to interference versus 5ghz. 5ghz is much much faster but it just doesn't broadcast as far. But judging from your dbm, you're not that far away. (and from when you said 3m) I'd highly recommend switching to the 5ghz, especially since the surface book 2 supports it.
Was there a reason you did a factory reset? What prompted you to try this in the first place?