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Forum Discussion
DearGeo
Dec 02, 2021Tutor
Drop connection
RAX200 Nighthawk keeps dropping wired connection. I have narrowed it down to my router. I have soft and hard reset, rebooted modem and yet it doesn’t work. Firmware is up to date. I thought it was my ...
FURRYe38
Dec 02, 2021Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is it only xbox game console dropping the wire connection or do other wired devices drop the connection as well?
- DearGeoDec 02, 2021TutorNetgear CM1150v. - which I stopped using after I got Frontier FiberOptic - which doesn’t need a modem and plugs in from the FiberOptic switch box to RG45 on the back of my router. And even kind of service it doesn’t work. It keeps dropping wired connection. And with FiberOptic there’s no drop signal. Unless there’s an outage or accident that snaps a pole.
My router gets 950 Mbps download and 975 Mbps upload with a ping of 2 ms. So it’s not mine if the ISP I have already mentioned. It’s the router.- FURRYe38Dec 02, 2021Guru - Experienced User
Is it only xbox game console dropping the wire connection or do other wired devices drop the connection as well?
Has a factory reset and setup from scratch been performed since last update? Power OFF the ISP ONT as well for 1 minute then back on. Walk thru the setup wizard. I would avoid enabling Armor, Access controls or Traffic Meter.
Ensure yoru using good quality LAN cables. CAT6 is recommended.
Try the Router at a different location with a different ISP. Friend, family or nighbor to see if the problem follows. If it does, or doesn't, then you'll know.
- DearGeoDec 02, 2021TutorIs it only xbox game console dropping the wire connection or do other wired devices drop the connection as well? EVERYTHING DROPS
Has a factory reset and setup from scratch been performed since last update? Power OFF the ISP ONT as well for 1 minute then back on. Walk thru the setup wizard. I would avoid enabling Armor, Access controls or Traffic Meter.
FACTORY RESET DONE ABOUT 15 times since I bought the house LAST YEAR October 17,2020. My ISP has been reset by the provider and the Modem Netgear 1150v. I don’t use ARMOR OR Traffic Meter
Ensure yoru using good quality LAN cables. CAT6 is recommended.
Try the Router at a different location with a different ISP. Friend, family or nighbor to see if the problem follows. If it does, or doesn't, then you'll know.
I another post I placed - I actually did that. I hard reset and started fresh and the only thing plug to the router was my friend Xbox and sure enough it did it too. I plugged my Xbox to his ISP, and nothing happened. We played for a few hours and nothing happen. I took his Xbox to my house and without a hiccup. I had no issues. He kept my Xbox and he also had no hiccup.
- michaelkenwardDec 02, 2021Guru - Experienced User
DearGeo wrote:
Netgear CM1150v.FURRYe38 asked you what modem you ARE using.
As you should have discovered by now from your earlier misplaced posts in the section for gaming routers, there is no point in providing details that are not relevant. That just confuses people.
Checking the Frontier FiberOptic support section, it seems to have various connection options. With and without MoCA, for example.
FiberOptic Internet and TV Installation Guide | Frontier.com
Every RJ45 "hole in the wall" plugs into something. It isn't always just a socket.
- DearGeoDec 02, 2021TutorNetgear CM1150v. - which I stopped using after I got Frontier FiberOptic - which doesn’t need a modem and plugs in from the FiberOptic switch box to RG45 on the back of my router.