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DearGeo's avatar
DearGeo
Tutor
Dec 02, 2021

Drop connection

RAX200 Nighthawk keeps dropping wired connection. I have narrowed it down to my router. I have soft and hard reset, rebooted modem and yet it doesn’t work. Firmware is up to date. I thought it was my ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 02, 2021

What FW is currently loaded? 

Try loading up very first version of FW and see if "everything drops". 

If it continues, please contact NG support and let them know about what your seeing. Ask them about your RMA options. 

DarrenM 

Altsai 

DearGeo's avatar
DearGeo
Tutor
Dec 02, 2021
I updated the routers firmware because I was having said issue. So I went from the previous firmware to the most recent one, filmware Version V1.0.5.132_1.0.69
Model: RAX200|Nighthawk Tri-band AX12 12-Stream Wi-Fi 6 Router
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 02, 2021

    Try loading up very first version of FW and see if "everything drops". 

    • DearGeo's avatar
      DearGeo
      Tutor
      Dec 04, 2021
      How do I do that? And with all the network hacking is that even advisable?
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Dec 04, 2021

        Download the FW file from NG support site.

         

        Just to see if the problem continues. IF it does then you'll know.