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Escalate support case 45445531 supervisor rax4200
Rax4200 Case 45445531 Can anyone reach out to assist me? I upgraded from a nighthawk 6700v3 to a new rax4200 2 days ago and I have been experiencing 10-20% or higher packet loss since instalation. P...
Do all devices have packet loss or just one?
What actual firmware version are you on? Sometimes the latest isn't the greatest and we have users try downgrading a version.
Did you test different channels? Your scanner might indicate you're on the best channel but you might be surpised. Sometimes a lower or DFS channel works better. 5ghz doesn't broadcast very far and is much faster so even though there might be more people on a different channel, they might not be saturating it as much or its far enough away it isn't causing interference.
Also try turning off beamforming.
(you might get someone posting that your in the wrong forum because you didn't post in the AX forum but its very similar troubleshooting so you didn't do anything wrong)