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Gonzalo28's avatar
Gonzalo28
Aspirant
Sep 01, 2021

Ethernet ports don’t work RAX75

I have tried to connect wired devices to the ports of the Nighthawk and any of them work. The type of router is Nighthawk AX8 8-stream AX5700 and the model is RAX75. I hope you can help me to do it properly. Thank you!

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    • Gonzalo28's avatar
      Gonzalo28
      Aspirant
      Sep 02, 2021
      Firmware V1.0.5.126
      I already spent 12 hours on the phone with Arris, XFINITY and Netgear, and the problem is that the IP address can not be generated. They told me I need to hire a Network Engineer to clean up all the Invalid IP addresses that are blocking my network to generate valid IPs. ($150-300)
      • plemans's avatar
        plemans
        Guru
        Sep 02, 2021
        Gonzalo28 wrote:
        Firmware V1.0.5.126
        I already spent 12 hours on the phone with Arris, XFINITY and Netgear, and the problem is that the IP address can not be generated. They told me I need to hire a Network Engineer to clean up all the Invalid IP addresses that are blocking my network to generate valid IPs. ($150-300)

        Highly doubt you were talking to an actual netgear person as that "hire a network engineer" is complete bogus. 

        I'm better you either googled for a phone number or something similar. There's a lot of scam sites and the # isn't on google.

        To talk to netgear, you click on "mynetgear' at the top, register an account and the device. From there you can contact netgear. 

        Keep in mind, support is only free for the first 90 days of purchase. After that it does cost $ but not "150-300" as whoever you talked to tried to sell you on.