NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Firmware RAX15
I received an email that my firmware needs to be updated due to new security. The Nighthawk app does not look like the instructions. The router/modem admin screens do not look like tbe instructiins. ...
> Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
Is that accurate? Look for "Model" on the product label.
> [...] I called for help and was told that my ISP is responsible for
> firmware updates. [...]
That would be true for a DOCSIS cable modem+router, not for an
RAX120.
https://kb.netgear.com/000036375
> [...] I plan on returning the router to Amazon and replacing it with
> one from another manufacturer [...]
How, exactly, would you expect that to change anything regarding
firmware updates?