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Forum Discussion
Frequent disconnects with nighthawk ax6 5400
I previously had a netgear router that worked well until I updated the firmware. I replaced the router with a new ax5400 and the internet connection will drop randomly. It seems to happen most with ou...
1. what modem/gateway is it connected to?
2. what router is it? Those are speeds/references, not model numbers.
3. what firmware are you on? "The latest" isn't always the latest or has other issues.
4. Wired devices don't drop? Just wireless?
- We have fios but I can't find a model #, possibly it's on the back but it's wall mounted so I don't want to mess with it.
Netgear model rax50v2
Firmware 1.1.4.28
All my other wireless devices are OK except for 2 android phones.Any chance Protection Engine is enabled on the RAX router?
- I don't see that options but if it's the armor protect, I already turned it off.
Just had a long chat with netgear support. Their solution is to turn the cellular data off on the phones to force it to stay on wifi. I'll give this a try but seems like an annoying work around
