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Frequent disconnects with Nighthawk AX6 AX5400
We upgraded our router this past summer. Before confronting the ISP I wanted to see if there was a way to verify that there is no problem with the wifi router. Here is a log from today on the disconn...
The reset didn't solve it, so I let Spectrum know about the frequent disconnects to see what they would say. They looked at the information and sent a technician out to investigate and found that the feed was too strong/high so the modem was cutting out once in a while causing us to lose internet. He added a piece to throttle down the signal and it has been working well.
Thanks for all the help from the community - I really appreciate it!
It is connected to a Spectrum modem model ET2251
luehy wrote:
It is connected to a Spectrum modem model ET2251
Modem only device, no router component to get in the way.
Yes, that is correct.
Looks like it disconnects fairly regularly. Have you tried hardwiring a PC to the modem and using it for a while to see if its a line/modem issue?
I have not done that. It's not easy to set up a PC where the connections are, but if that is the best suggestion, I would be willing to try it. My wife and I both work remotely and the frequent disconnects are bad for business, not just inconvenient. The firmware for the router is V1.1.3.18.2.1.14
