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Forum Discussion
Anonymous
Had to reboot now can’t access subscriptions
I have a nighthawk RAX42 router. I signed up for a parental controls subscription and somehow ended up putting the entire household on pause. Then I couldn’t unpause since I couldn’t access the Intern...
Netgear has set up a community forum specifically for the Smart Parental Controls/Circle product. Most of the people who watch that forum are more likely to have experience with Smart Parental Controls and Circle and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/NETGEAR-Smart-Home-Parental/bd-p/en-home-smart-parental-controls
https://www.netgear.com/home/services/smart-parental-controls/
To get a hold of support for subscriptions services like Smart Parental Controsl/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription service
Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
https://kb.netgear.com/000063796/What-countries-is-NETGEAR-Smart-Parental-Controls-available-in?language=en_US
Thank you.