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Forum Discussion
Have to keep rebooting RAX500 every 24-36 hours
I've had this router since they came out and have been on the latest firmware since January. Over the last month or so we lose internet often with laptops and iPhones, however, our TV's that are str...
I always do a factory resets after a firmware update however, that's been ages ago as there haven't been any new updates. Both the lan clients and wifi clients lose the internet. The cable modem is a 1G Spectrum supplied modem. The TV's that keep streaming use both lan and some are wifi. I had to do a reboot to get to the netgear website this morning. Maybe I'll do another factory reset but nothing has been changed or added since this all started. No buffering and my wifi 6G cards have the wifi speed at 800-900.
B767capt wrote:
The cable modem is a 1G Spectrum supplied modem.
Make and model?
It says:
Spectrum includes a modem with Internet or Voice at no extra cost. Spectrum also provides a compatible router for your service for a low monthly fee. When you choose Spectrum, there is a range of modems and routers to fit your needs.
That doesn't tell us much.
Just another user with time on their hands.
OK I again lost internet this morning. Windows has a troubleshooter and it said it can't find the dns server. The spectrum modem is a ET2251 docsis 3.1. I have a new in the box Arris S33 cable modem that I have had for a while so I swapped it out and got the modem reprovisioned so we'll see how this works.
How is the RAXE connected to the Arris mode? Yellow WAN port or are you using the multigig port on the back of the router?
I tried it in both ports and the speed was the same. I finally got ISP to come out and check the system so I put the Spectrum modem back on. The speed has always been fast and I got a good bill of health on the check out. The tech said the only thing left that hasn't been tried is a new router and I agree. I'm suspecting the RAX500. In fact I had to reboot it prior to logging on here. This thing was expensive and hate buying something else.
