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Forum Discussion
Have to keep rebooting RAX500 every 24-36 hours
I've had this router since they came out and have been on the latest firmware since January. Over the last month or so we lose internet often with laptops and iPhones, however, our TV's that are str...
B767capt wrote:
The cable modem is a 1G Spectrum supplied modem.
Make and model?
It says:
Spectrum includes a modem with Internet or Voice at no extra cost. Spectrum also provides a compatible router for your service for a low monthly fee. When you choose Spectrum, there is a range of modems and routers to fit your needs.
That doesn't tell us much.
Just another user with time on their hands.
OK I again lost internet this morning. Windows has a troubleshooter and it said it can't find the dns server. The spectrum modem is a ET2251 docsis 3.1. I have a new in the box Arris S33 cable modem that I have had for a while so I swapped it out and got the modem reprovisioned so we'll see how this works.
How is the RAXE connected to the Arris mode? Yellow WAN port or are you using the multigig port on the back of the router?
I tried it in both ports and the speed was the same. I finally got ISP to come out and check the system so I put the Spectrum modem back on. The speed has always been fast and I got a good bill of health on the check out. The tech said the only thing left that hasn't been tried is a new router and I agree. I'm suspecting the RAX500. In fact I had to reboot it prior to logging on here. This thing was expensive and hate buying something else.
What Firmware version# is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too currently?
Which port are you using to connect the router to the ISP Modem currently? Yellow port or the MultiGig port?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.How many devices are online with the router at once?
What channel configurations are currently set on the router?
Is Smart Connect enabled on the router?
Is uPnP enabled on the router?
How is the Advanced tab/Advanced settings/Wireless settings configured? All advanced wifi features enabled here?
Try disabling the following and see:
Armor, Guest Network, IPv6, Smart Parental Controls or Circle, Traffic Meter.Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-messageHas a factory reset and setup from scratch been performed since last FW update?
