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Forum Discussion

Nunya_'s avatar
Nunya_
Aspirant
Mar 31, 2021

Help! Wi-Fi drops

I have a new (1 week +/-) AX6 connected to a Adtran modem (supplied by my internet provider).  I am connected to fiber optics.  Current Firmware Version V1.0.2.82_2.0.50.   At least once a day, I w...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Apr 07, 2021

Hello Nunya_

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Christian 

  • Nunya_'s avatar
    Nunya_
    Aspirant
    Apr 07, 2021

    Thank You for your response.  The router is being returned to the store for either a replacement or a refund.