Forum Discussion

Aspirant

Jan 26, 2020

Horrible wifi speeds + occasional drop of Internet

Hello all, I just purchased the RAX120, and I am really struggeling, for 2 reason 1) My 2019 MBP is alternbatinav betweeen 10mb/s to 50 at the most. My iphone 11 pro is at the same time on ...

Christian_R

NETGEAR Employee Retired

Jan 28, 2020

Hello tradyan,

Welcome to the community!

1) Would you mind letting us know if you have AX WiFi or Smart Connect enabled/disabled?

2) Does the router's power turn off during this time or is it just the internet going offline? And for how long?

You may also try getting in contact with our support team as newly purchased devices are provided with 90 days of complimentary support using the link below:

https://www.netgear.com/support/default.aspx

Regards,

Christian

tradyan
Aspirant
Jan 29, 2020
Hi Christian

1) Ax is enabled, when i disabled it WIFI speed dropped to under 1mb/sec. Smart conenct is also enabled
2) Router is on, only internet drops. Less then a min at the time

Regards

T
- Christian_R
  NETGEAR Employee Retired
  Jan 31, 2020
  Hi tradyan,
  
  Thanks for confirming. Please try disabling smart connect and let me know if your issue persists. I've also sent you a message, please respond at your earliest convenience.
  
  Christian
  - tradyan
    Aspirant
    Feb 01, 2020
    Will try disabling once im back home, however, it’s defying the whole purpose if I end up with 2 different SSIDs