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Forum Discussion
Hourly disconnections - RAX45 (Every 60 minutes exactly)
Router model: Night Hawk AX4300 Issue: For the past two weeks, every60 minutes, my connection will drop for 15-20 seconds, then restablish without issue and maintain without drops for 60 minut...
What Firmware version is currently loaded?
A: V1.0.4.100_2.0.64 (Confirmed most up to date my GearHead support)
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
A: The ISP is Hargray, I live in an apartment that is pre-wired so I do not have access to the providers Modem. I did check the service room connected to my apartment, and only found a fiber splitter box.
Are there LED indications seen when this happens on the router?
A: Will check next hour when it occurs again and update accordinly.
Is Armor, Access Controls or Traffic Meter enabled?
A: Armor is enabled, access control is not on, Traffic meter is not on
Is DST set correctly for your time zone?
A: Yes, the current time shown is correct.
Any Wifi Neighbors near by? If so, how many?
A: There's only 5 total networks in range, 2 of which are mine, 2 of the others are one persons 5ghz and 2.4ghz network.
XliteChase wrote:
What Firmware version is currently loaded?
A: V1.0.4.100_2.0.64 (Confirmed most up to date my GearHead support)
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?A: The ISP is Hargray, I live in an apartment that is pre-wired so I do not have access to the providers Modem. I did check the service room connected to my apartment, and only found a fiber splitter box.
Are there LED indications seen when this happens on the router?
A: Will check next hour when it occurs again and update accordinly.
Is Armor, Access Controls or Traffic Meter enabled?
A: Armor is enabled, access control is not on, Traffic meter is not on
I would disable Armor to see if this problem still happens. This may take a full on factory reset and setup from scratch with out enabling Armor.
Is DST set correctly for your time zone?
A: Yes, the current time shown is correct.
Any Wifi Neighbors near by? If so, how many?
A: There's only 5 total networks in range, 2 of which are mine, 2 of the others are one persons 5ghz and 2.4ghz network.