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rortlieb64's avatar
rortlieb64
Follower
Feb 11, 2021

How do you reply to Support with an open Support case # when out of Support coverage?

Anyone know how to get in contact with NetGear Support VIA EMAIL with an open Support Case # when not under formal support warrently?

 

I have about 5 emails from 5 different support people at NG for case #44155940 asking me to respond but none of my email responses go through - I just get the spinning wheel?

 

This support really sucks!!

1 Reply

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Feb 18, 2021

    Hi rortlieb64,

     

    Please log into your MyNETGEAR account to respond to your opened case tickets.


    Christian