NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

CBV's avatar
CBV
Tutor
Jul 19, 2020

How to activate purchased Armor on iOS app for RAX120

Hi All,

 

Has somebody know how to activate a purchased Armor on iOS app for RAX120 router. I had tried different options but still having the message of "Process is taking to long (more than 60 secs), Try again!!", when try to active on Netgear app.

 

I a did a factory reset on my router, uninstall and reinstall the app in iPhone Xs. I did check on the Armor web and the suscription appers activated and my router shows activated tooo, but in the app and router web is not.

 

Router model: RAX120 / AX6000

Firmware version: V1.0.1.122

 

I'll appreciate any help or support.

 

Thanks

 

1 Reply

Sort By
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jul 22, 2020

    Hi CBV,

     

    What is the app version of the Nighthawk app you currently have installed? May you send me a private message with your email address and serial number. 

     

    Christian