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Forum Discussion

Sixpak75's avatar
Sixpak75
Follower
Dec 25, 2019

How to cancel premier beta membership

I can't find any information on how to cancel my premier beta membership.  Anyone please assist.

6 Replies

  • RouterHell's avatar
    RouterHell
    Aspirant
    Dec 28, 2019

    I just spoke with Netgear Premier asking this same questions.  My membership contract ends in mid-February.  The representative I spoke with said to call them closer to that date.  She said they would then send me shipping labels to return the router to them.  It sounds like they will cancel the membership once they receive the router back.

     

    When I asked if any new devices were going to be offered under Premier, she said she did not know.  When I asked if Premier was accepting new members, she said they were not.

     

    Does not sound like this program was particularly successful for Netgear.  I had a lot of problems with RAX120 for the first few months, but with firmware updates, an RMA, and a beta firmware from Netgear, it now only crashes about once every two weeks.  Will likely buy a tri-band wifi 6 next to have a dedicated 160 band.

    • kami8's avatar
      kami8
      Aspirant
      Jan 23, 2020
      I agree that the beta testing program hasn’t progressed much. I thought I’d be upgraded to the RAX200, but no news at all about it. Might as well cancel, altho I’ve had zero problems with the RAX120 and it’s been fun to configure. You’d think there’d be a news email or ? Just radio silence from NETGEAR.
      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Jan 24, 2020

        Hello WebNinja & kami8,

         

        Welcome to community! If you need assistance with your Premier Beta Membership, please send me a private message with your contact info and a preferred contact time. 

         

        Thanks,

        Christian 

         

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Dec 30, 2019

    Hello Sixpak, 

     

    You may contact our Customer Care at customer.service@netgear.com regarding your Premier Beta Membership.

     

    Regards,

    Christian 

    • WebNinja's avatar
      WebNinja
      Aspirant
      Jan 22, 2020

      Hello,

       

      I emailed in a few weeks ago about canceling but haven't gotten a response at all yet. Is there someone I can contact directly. I have had nothing but problems with this router and have since moved on to an Orbi system. How do I send this back?