NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
How to resolve noise in RAX10 Wi-Fi Router
I have been using the Netgear RAX10 AX1800 model Wi-Fi 6 Router for over an year. It was working fine until recently it has been showing high signal interference / noise probably from nearby Wi-Fi de...
ramesh_iyer wrote:I have been using the Netgear RAX10 AX1800 model Wi-Fi 6 Router for over an year. It was working fine until recently it has been showing high signal interference / noise probably from nearby Wi-Fi devices. I reside in a large high-rise apartment complex so I assume there would be other wi-fi routers/devices around my house (same floor or higher/lower floors) which may be causing this signal noise. I spoke with the Netgear CC who advised me to change the channel for 2.4 Ghz and also 5 Ghz bands in Wi-Fi Setup in Router, but despite using various permutations and combinations the noise has only reduced marginally. This noise is causing my smart TV to pause content while streaming Netflix / Amazon Prime etc. as the Wi-Fi connection into the Smart TV gets connected / disconnected every few seconds / minutes. On using the Amazon Fire TV Stick in the Settings ->Network -> Advanced option I notice that the Wi-Fi signal drops from 2.4 Ghz to 5 Ghz and back and forth and also the noise shows as 'High'.
Would appreciate any help in resolving this issue as the Netgear CC only gives generic info (maybe referring to some standard template, not specific to the model customer is asking about). I have a 100 Mbps wired broadband internet connection which should suffice for most normal tasks, including streaming over my Smart TV on Full HD (TV isn't 4K capable).
Thanks for reading. Hope for a solution from experts in this community.
Cheers
Ramesh
Go to the Downloads section at the top of this page. Put in your specific model number and download the manual for your model router. It is a PDF file. Go to page 64 and review the Wi-Fi setting options. Look for an option to enable/disable the 2.4 GHz Wi-Fi band. If none of your devices, or the 5 GHz channel you are using are in the AX Wi-Fi band, disable the AX Wi-Fi.
Some good background on Wi-Fi can be found on this web site. Do not try to absorb it all at once. The first two or three sections is a good start. https://www.wiisfi.com/
Kitsap Thank you. Going thru documentation and other inputs. Seems my router is optimally configured. Shall modify if necessary.
Noticed after a recent update to the Nighthawk App by Netgear, the info I sought earlier is now available in this updated App. i.e. under the Wi-Fi Analysis section -> Network Status tab it shows which nearby devices are available and are on which channel no. Next tab Channel Interference now shows how many devices are connected on which channel, so one can change one's channel manually to least congested channel no. This section also recommends channel nos based on congestion info. Very helpful info for folks like me who experience signal interference from nearby routers.
Thanks for the update. Definitely progress.