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Forum Discussion
HP Printer won't accept password
Just switched to a new MK63 Mesh router. Everything conncects, except the printer which wont accept the password. Any suggestions?
7 Replies
If this is an existing printer that you are connecting to a new router, then you may have to reset the printer and set it up from scratch.
The usual way to fix wifi printers is to find the printer maker's utility, the software that runs on your operating system. Then use that to connect the printer to the wifi.
The router just broadcasts wifi. It is then down to the printer to play ball. There isn't much that you can do on a router, beyond fixing it to a particular IP address, that affects what the printer gets up to.
Where possible, using the WPS feature can simplify things.
You can also visit the printer maker's support pages for help. Perhaps you have done that already. You don't say.
Retired_Member wrote:
We have determined that the HP7520 printer wireless module is too old to sync with the new WiFi 6 on this Netgear router.
I very much doubt it. That is a standard "get out of jail card" that support people throw around when they are stumped.
The router just puts out wifi. There's nothing special about it.
If possible, you could try to disable the AX wifi to see if that makes any difference, but perhaps they tried that.
I still think you should see what HP has to say. Netgear support is the wrong place for help with someone else's hardware.
HP Photosmart 7520 e-All-in-One Printer series | HP® Customer Support
Connect to a Wireless HP Printer | HP® Customer Support
