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Vilda's avatar
Vilda
Aspirant
Aug 27, 2020

I can't send information directly to the Netgear if there is an issue the new firmware not work

It is really not possible to send the bug directly to the Netgear if my subscription with support is not ready?
They are creating BUG with new firmware and I'm not able to create an issue?

2 Replies

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  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Aug 31, 2020

    Are you able to provide more detail? Which router model do you have?

     

    DarrenM

    • Vilda's avatar
      Vilda
      Aspirant
      Sep 01, 2020

      Hello DarrenM, it is really not a cheap router "RAX80 — Nighthawk AX8 8-Stream WiFi Router". I bought it because of my great experience with my old "R7000 - AC1900 - Nighthawk® Smart WiFi Router". But with this one, I have too many issues. Two times wrong firmware, bigger noise from the fan than in the old one AC1900. I even had to do several times downgrade. That is what I'm not used to from the old router. And now I'm not able to even write a BUG, even if the router does not work the same after the firmware upgrade. Finally, the router not work even in the default state with the latest firmware too!
      Maybe, it will be the last Netgear router in my whole family. I understand that is possible to create some issue, but the approach for the issue is absolutely terrible.