NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Aspirant

Jul 14, 2020

i have the mk62 and the satellite won't connect to the router

I have the MR60 and one MS60 satellite and i do the re sync for the satellite and it is blue for about 3 seconds before going back to amber and when i use the wifi it is very laggy. When i try and up...

NETGEAR Employee Retired

Jul 17, 2020

Hi Lucci,

You may factory reset your units by holding down on the reset button for 15+ seconds located on the back. After doing so, you should be able to run through the setup assistant again.

Christian

Lucci
Aspirant
Jul 17, 2020
Christian_R wrote:
Hi Lucci,

You may factory reset your units by holding down on the reset button for 15+ seconds located on the back. After doing so, you should be able to run through the setup assistant again.

Christian
do i have to reset both or just the sattelite?
- Christian_R
  NETGEAR Employee Retired
  Jul 20, 2020
  Lucci - For now, I would suggest just factory resetting the satellite and attempt to re-sync it back to the router.
  
  Christian
  - ChrisARitz
    Aspirant
    Dec 16, 2020
    I’m having the same issue. The router and one satellite sync fine. The second satellite won’t sync.
    
    I’ve done a hard reset on the router and both satellites.
    
    The one that won’t syncs is amber after pushing the syncs buttons on both the router and satellite.
    
    I’ve also done a 30/30/30 on the satellite.
    
    Any suggestions?