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Forum Discussion

Lucci's avatar
Lucci
Aspirant
Jul 14, 2020

i have the mk62 and the satellite won't connect to the router

I have the MR60 and one MS60 satellite and i do the re sync for the satellite and it is blue for about 3 seconds before going back to amber and when i use the wifi it is very laggy. When i try and up...
Lucci's avatar
Lucci
Aspirant
Jul 17, 2020
Christian_R wrote:

Hi Lucci, 

 

You may factory reset your units by holding down on the reset button for 15+ seconds located on the back. After doing so, you should be able to run through the setup assistant again.

 

Christian 

do i have to reset both or just the sattelite?

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jul 20, 2020

Lucci - For now, I would suggest just factory resetting the satellite and attempt to re-sync it back to the router.

 

Christian 

  • ChrisARitz's avatar
    ChrisARitz
    Aspirant
    Dec 16, 2020
    I’m having the same issue. The router and one satellite sync fine. The second satellite won’t sync.

    I’ve done a hard reset on the router and both satellites.

    The one that won’t syncs is amber after pushing the syncs buttons on both the router and satellite.

    I’ve also done a 30/30/30 on the satellite.

    Any suggestions?