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Forum Discussion
I know everything is saying go into the app and reboot my router or update firmware
I know everything is saying go into the app and reboot my router or update firmware, but I cant even do that if I cant connect to my router. Im in the app and its disconnected, Im searching for my ro...
What model router do you have?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update with a wired PC and web browser?