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Forum Discussion

MasterDabwalker's avatar
Jul 30, 2022

im having this problem now with a cm1000 and a rax 80

im having this problem now with a cm1000 and a rax 80 the rax 80 refuses to see the ethernet cord from the modem

 

1 Reply

  • What Cat# lan cable are you using between the modem and router?

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.