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Forum Discussion
Inconsistent and high Ping
I bought the RAXE500 router and for some reason I have very high and inconsistent ping and slower speeds. I was using an older Nighthawk router before (RAX50) and this never happened. I decided to sw...
Tonymontanaalb wrote:
Does anyone have a solution for this? I contacted support but they said i need to pay 160 dollars for the support team to help me.
If this is a new router, you have 90 days of free support,
If you rang a number you found with a Google search, there is a high chance that the number has nothing to do with Netgear.
How do I identify an official NETGEAR website or social media account? - NETGEAR Support
160 dollars was for 2 years of premium support. what's the cheapest plan I need for their support team to help? I feel like i wasted money on this router and I'm not even using it because of these issues. I don't even understand why we have to pay extra for this. It's obviously the routers issue.
Tonymontanaalb wrote:
160 dollars was for 2 years of premium support.
Doesn't look like Netgear.
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How do I identify an official NETGEAR website or social media account? - NETGEAR Support