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Forum Discussion
Install issues A6000 Cable Modem Router CAX80 won't connect via Ethernet cable or WiFi
Newly-purchased A6000 Cable Modem Router CAX 80 won't install via the Nighthawk app on iPhone X, a hard-wired Cat 5 cable from my Dell Win10 laptop, or via WiFi on laptop. BTW, laptop was purchased i...
I should also mention I spent hours on the phone with Netgear tech support and Wow tech support. Wow was the most helpful, as they confirmed the connection to the modem router was good and strong. Netgear's tech support recommended I exchange the first unit via the retailer, which I did. The second unit manifested the same symptoms, leading me to believe there's something going on with settings that I cannot change since the unit won't connect. It seems unlikely that two out of two units would arrive DOA.
Very unlikely that both units would be doa.
When wow had it connected and provisioned, what did the event logs show and the cable connections page?
