NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Interminent Loss of Internet on AX1800 MK62
I have been having issues with intermittent Internet drops and loss of performance. ISP for my cable Internet (Spectrum) suggested I replace the wireless router. I replaced the modem, the router an...
what modem did you purchase and use?
What firmware are you on?
does it disconnect or just speeds slow?
do they happen to hardwired devices as well or just wireless?
Modem is a ARRIS TM822 supplied by Spectrum.
Firmware Version V1.0.2.76_2.0.28 on the AX1800 MK62-100NAS
Speeds slow incredibly. When working properly they are up to 114 Mbps. This morning my iPhone 7 was not usable on the wifi and new iPad was at .04 download. Interestingly I shut my iPad off for five minutes, turned it back on and it went back to 114 Mbps. My phone, sitting right next to it was still unmeasurable on an Ookla speedtest. Same thing happens to my wife and daughter's iPhone 11s, intermittent slowing to unusable. Apple TV is cabled to the satellite and was working fine during this time but we've had problems there as well. I think if I reboot the router it usually brings the Apple TV back up, at least for an hour or so. Also this morning, desktop was working as expected during the issues with the phones and iPad. Our home is only 1600 square feet so I thought this system would be more than enough to cover it. I think there is something wrong with the router. My wife doesn't think so because we were having similar issues with the old router and modem set up as well. Four cable techs from Spectrum and their on phone techs say there is nothing wrong with the Internet feed or our wiring. I am perplexed. I read that the Fraggle Attacks are mostly defeated by today's routers but that is the only thing I have seen that doesn't seem right. Thanks for any help you can provide! Dave
how close are they together? They need to be at least 30 ft apart.
I've read of issues with the .76 firmare. Some have said that the .62 firmware works better. I'd first try just factory resetting and manually re-installing. This fixes a lot of issues with new devices. if that doesn't work, then I'd try downgrading the firmware, factory resetting, and manually re-installing. After installed, disabled auto update until the next version of the firmware comes out.
When you say, "how close are they together", do you mean the router and the satellite?
yes. they need at minimum 30 ft between the router and satellite