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Forum Discussion
Internet For Entire Home Goes Out When I Plug Ethernet In
Nighthawk AX4500. Topic, when I plug the Ethernet cable into the router for my PC, my entire internet including wifi goes out. Internet went out at 3 PM yesterday, it is 5:43 PM and I have had wifi...
Thank you for the picture. That is what is usually called an "RJ45 Coupler" (not a "Splitter").This is a most unusual situation. With the problem happening when the desktop computer is connected to the router, the obvious areas of concern are:
- The computer, or
- The cable.
What I (personally) would do is purchase a 100ft Ethernet cable from Amazon (under $20US) and connect the computer directly to the router using this cable. (The family will shriek, "what are you DOING???" and you will reply, "It's just for a few minutes. Please don;t trip on it.")
I would also look very closely at those tiny gold wires in the RJ45 jacks (router and computer). Maybe one of the wires is bent.
I'm going to get a cable and a USB to RJ45 adapter for the PC. I tried all four ports on the router and the issue persisted when it plugged in, so if the router isn't the problem I'm confident I narrowed it down to cable and PC with your help. Will report later!