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Forum Discussion
Internet not working
So I have the RAX50v2, the internet used to be fine however recently only the floor its on has internet (ground) and the kitchen (floor 1). However very bad internet in the living room (also floor 1)...
Hey, it’s not a very large house, it’s a three story townhouse, the exact numbers I can’t remember. It used to work though. The internet is only alright near the stairs leading to floor 1 and ground floor, as replied above I’m not sure why but it only shows the normal internet (no 5g) for certain devices. I’ve done the speed test on the app, and download is 523, upload is 54.
I’ve done the speed test on the app, and download is 523, upload is 54.
Is this about the level of service you are paying for?
I’m not sure why but it only shows the normal internet (no 5g) for certain devices
Are you sure those devices support 5 ghz?
the internet used to be fine however recently only the floor its on has internet (ground) and the kitchen (floor 1). However very bad internet in the living room (also floor 1) and very bad on floor 2 as a whole. What may be the cause and solution?
When did you purchase the router? It is possible that the radio is starting to fail (hopefully not the case).
Another possibility is that a neighbor has installed something that is interfering with your wifi.
There are some free wifi analyzers out there (particularly for Android, but also some for Windows). Unfortunately, none I know of for iOS. Can you download one, and let us know what it shows?
Yes, I’m paying for 500/50 and the devices support 5g. I purchased the router March this year, I’ll have a look at wifi analyzers, I have an android (samsung), would you have any recommendations?
I purchased the router March this year
So it is still covered by the warranty. You should make sure it is registered, and you could then try contacting support via my.netgear.com. One option is to start a warranty exchange, Netgear will likely then guide you through some troubleshooting.
I have an android (samsung), would you have any recommendations?
I am currently using iOS, and it's been about 5 years since I had an Android phone. So I don't have any recent personal experience. plemans , CrimpOn , or FURRYe38 might. There is a Netgear analytics app, but it is very old - so there could be better options.