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Forum Discussion
iPad gets locked out of network
My daughter has an iPad 10 which is allowed onto my network. Every time she charges or updates the iPad, the network blocks the connection. When I log into the network I can see where the device show...
I should also note I have an iPad 10 as well, and I have never had an issue! The only device which gets locked out of the network is hers.
My daughter has an iPad 10 which is allowed onto my network. Every time she charges or updates the iPad, the network blocks the connection.
Do you have MAC layer access control enabled? Or perhaps parental controls?
No, I have no special parental controls or MAC layer access control enabled. I do use password and specific MAC addresses allowed on my network. Perhaps I misunderstand what your askking?
How are you determining this block? Where are you seeing this?
What NG router model is this?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/kb/en-orbi-knowledge-sharing/netgear-mobile-applications-and-androidapplewindows-devices-faq/2457046Any guidance on how to disable a MAC Address randomizer while at home? Also, I have an iPad very similar to hers, and yet I have NEVER had an issue with mine getting locked out of my network. What might the difference be between the two?
specific MAC addresses allowed on my network.
That is MAC layer access control
They key point is that Apple, Android, and several laptop brands have made the default setting of their WiFi to make up a new artificial MAC address when the device connects. Apple describes the feature in this article:
https://support.apple.com/en-us/102509
If the WiFi system has been configured to allow only certain MAC addresses to connect, then when the device creates a new MAC address, it will be locked out.
And, of course, in their infinite wisdom, every time the Apple device gets a software update, the setting is set back to "randomize". Why should Apple care that the user deliberately changed that setting? A royal pain in (anatomy)
