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Forum Discussion
iPhone Connection to RAX70 - Connecting twice and more...
I have a Nighthawk 8-Stream Wifi 6 Router (XA700) - AX6600 (Model #RAX70), and I have multiple devices attached to my network (e.g.: TV's, Amazon fire sticks, Samsung phones, Chromebooks, etc.) as we...
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
We have set the private wifi to OFF on his phone. Then I deleted the "second" attachment. However, it still comes back.
It shows the wifi connected status icon as "gray". If I delete it, it comes back. And then that one becomes the "new" phone that is the "real" phone (e.g.: the one I can turn wifi on and off for when he is using his phone).
Review the MAC address seen the routers web page and compare that to what is seen on the phone under Private WiFi Address while that feature is disabled or set to Fixed. Those should be the same between the router and phone.
So what I see in the Netgear app for the one that is "green" matches his phone.
The one that is "gray" does not appear anywhere on his phone.
In my experience, this is what I believe is happening (but I do not want to test this anymore as I've been dealing with trying to fix this problem for months):
If I delete the one that is not in use (attached to my network, but not active on the wifi), what happens is that a new attachment appears, and this one becomes the main "active" one, and the one that was the active one is no longer active, yet still two appear, and now each have a new MAC address.
But this should not be happening at all with his private wifi set to OFF.