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EricClarke's avatar
EricClarke
Guide
Apr 23, 2021

iPhone connects to Netgear AX router, no internet access.

I have a Nighthawk RAX70 router with the latest firmware (V1.0.2.88).  I am also using a RAX40 in AP Modewired to the RAX70 via an ethernet cable.  I am using a single SSID for both 5GHz bands and the 2.4GHz band.

 

All of my device connect as expected except a couple of iPhones.  One is an iPhone 6.  The other is an iPhone 11.  They both have the latest IOS updates. I use the iPhone 11 in a number of different locations.  It works correctly everywhere except the location I recently installed the RAX70.  The phones connect to the router; however, they have no internet connection.  I have tried turning off the AX functionality.  this also does not help.

 

I have tried all the suggestions of rebooting, updating IOS, turning off and then on WiFi / Airplane mode.  I have tried resetting the network settings.  VPN is off.

 

Nothing is working.

1 Reply

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 28, 2021

    Hello EricClarke,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian