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apgarra's avatar
apgarra
Aspirant
Dec 31, 2021

Issue connecting my EAX15 to my RAX40

Every since i updated my RAX40 to Firmware Version 1.0.4.102. i have been having and issue conneting my EAX15 to it.  When i try to connect the EAX15 to the wireless the RAX40 the routers SSID seems to disable and just shut off or something.. like even if you unplug the EAX15 my devices can not find the SSID even if it is feet from the router.  my EAX15 is running Firmware Version 1.0.3.34.   The only way i can get the RAX40 SSID to return is to unplug the EAX15 and then unplug the RAX40. give it about 20 sec then plug the RAX40 back in. Becasue of this issue i can not use my EAX15. I suspect it is something with the RAX40 new Firmware. the release note of the RAX40 Firmware says ..Fixes security issues... i wonder if it is making the RAX40 thinking the EAX15 is trying to breach the security... i can not contact Netgear about this issue because the products are out of warranty... I am hoping that someone from the Form can get this information back to the Netgear team so they can fix this problem... 

 

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  • apgarra's avatar
    apgarra
    Aspirant
    Jan 01, 2022

    So i know i am replying to my own post but i would like to say the the only Temperary work around solution so the problem is for me to have downgraded the routers Firmware back Firmware Version 1.0.3.94.. but i consider this only a Temperary work around because i no longer get the secuirty benefits of the newer Firmware... I should be able to upgrade the firmware in either device and it not affect the other.