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Forum Discussion
Issues with RAX120 since 1.2.0.16 update
I have the RAX120 v1 and since the latest update I have been having issues few days ago the hole router locked up no devices could connect via ethernet or WiFi was unable to obtain ip address, when I...
I am having the same exact problem. I am currently rolling back to 1.0.1.128 as this is the last firmware version I can remember using that didn't have any issues with WiFi. I am curious if anyone else has found a better solution than rolling back to old firmware?
Let me tell you a story!!!
From my support ticket: Opened 2020-12-10 17:23:40. STILL OPEN
Summary in reverse sequence.Waiting for the next lock up.
1/28/21:/2021: Router froze up and needed power cycle
Upgrade to 1.2.0.16 at service request.
1/26/2020: Router rebooted. FW 1.0.2.128
1/25/2021: Router froze up and needed power cycle
1/21/2021: Router froze up and needed power cycle
Downgraded firmware to 1.0.1.128
1/21/2021: Router froze up and needed power cycle
Replacement RAX120 installed (RMA). This is a V2 model.
1/21/2021: Router froze up and needed power cycle
1/18/2021: Router froze up and needed power cycle
1/17/2021: Router froze up and needed power cycle
1/8/2021: Router froze up and needed power cycle1/7/2021 With Netgear Level 1 support we changed the MTU size and the DNS settings.
We set the MTU to 1472.
DNS settings were changed to 8.8.8.8 & 8.8.8.4
This is said to fix internet connection drops.1/3/2021:Router froze up at 3:30am on 1/1/21. I was out of town. All wireless, LAN and WAN traffic stopped. Router needed to be powered down and up again. This is about 4 ½ days since the last freeze and power cycle.
12/25/2020: Router froze up and needed to be power cycled
12/22/2020: Router froze up and needed to be power cycled. Firmware updated to 1.2.0.16
12/18/2020: Router rebooted. FW 1.0.2.136
12/13/2020: Router rebooted. FW 1.0.2.136
12/10/2020: Router rebooted. FW 1.0.2.136
12/6/2020: Router rebooted. FW 1.0.2.136
Before this it seemed to be working ok but that’s not certain because the random reboots were not being monitored at this time.
I have provided logs, network topology, a list of connected devices. Waiting for L2 support.I gave in and rang netgear spoke to l1 support told me there was nothing wrong with it and was told I would have to speak to l2 support at a £100 charge. they will not send out replacement unit till I speek to l2 support to asses the problem but I have 2/3 years product warranty, So during This World crises the Router I payed a lot of money for basically a verry expensive paper Wight when It locks up for no reason at all and they are asking for more money when I am covered by product warranty.
I had exactly the same issue. I kicked up such a fuss on the community and facebook. It was the FB stuff that got their attention. They gave me one support case without charge. Your mileage may vary....