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Forum Discussion
Issues with RAX120 since 1.2.0.16 update
I have the RAX120 v1 and since the latest update I have been having issues few days ago the hole router locked up no devices could connect via ethernet or WiFi was unable to obtain ip address, when I...
I am having the same exact problem. I am currently rolling back to 1.0.1.128 as this is the last firmware version I can remember using that didn't have any issues with WiFi. I am curious if anyone else has found a better solution than rolling back to old firmware?
Let me tell you a story!!!
From my support ticket: Opened 2020-12-10 17:23:40. STILL OPEN
Summary in reverse sequence.
Waiting for the next lock up.
1/28/21:/2021: Router froze up and needed power cycle
Upgrade to 1.2.0.16 at service request.
1/26/2020: Router rebooted. FW 1.0.2.128
1/25/2021: Router froze up and needed power cycle
1/21/2021: Router froze up and needed power cycle
Downgraded firmware to 1.0.1.128
1/21/2021: Router froze up and needed power cycle
Replacement RAX120 installed (RMA). This is a V2 model.
1/21/2021: Router froze up and needed power cycle
1/18/2021: Router froze up and needed power cycle
1/17/2021: Router froze up and needed power cycle
1/8/2021: Router froze up and needed power cycle
1/7/2021 With Netgear Level 1 support we changed the MTU size and the DNS settings.
We set the MTU to 1472.
DNS settings were changed to 8.8.8.8 & 8.8.8.4
This is said to fix internet connection drops.
1/3/2021:Router froze up at 3:30am on 1/1/21. I was out of town. All wireless, LAN and WAN traffic stopped. Router needed to be powered down and up again. This is about 4 ½ days since the last freeze and power cycle.
12/25/2020: Router froze up and needed to be power cycled
12/22/2020: Router froze up and needed to be power cycled. Firmware updated to 1.2.0.16
12/18/2020: Router rebooted. FW 1.0.2.136
12/13/2020: Router rebooted. FW 1.0.2.136
12/10/2020: Router rebooted. FW 1.0.2.136
12/6/2020: Router rebooted. FW 1.0.2.136
Before this it seemed to be working ok but that’s not certain because the random reboots were not being monitored at this time.
I have provided logs, network topology, a list of connected devices. Waiting for L2 support.
I gave in and rang netgear spoke to l1 support told me there was nothing wrong with it and was told I would have to speak to l2 support at a £100 charge. they will not send out replacement unit till I speek to l2 support to asses the problem but I have 2/3 years product warranty, So during This World crises the Router I payed a lot of money for basically a verry expensive paper Wight when It locks up for no reason at all and they are asking for more money when I am covered by product warranty.
I had exactly the same issue. I kicked up such a fuss on the community and facebook. It was the FB stuff that got their attention. They gave me one support case without charge. Your mileage may vary....
The l1 support person who I spoke to could bairly understand English, didn't Understand my problem then whent on and told me towards The end of the call I didn't no anything and what I had done try resolve the issue was all wrong and how he new more because he is a level 1 technician and Asked what I did so I told him I volunteer with isp on my spair time from my normal as a computer repair man plus other repairs then he hung up.