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Forum Discussion
Issues with RAX120 since 1.2.0.16 update
I have the RAX120 v1 and since the latest update I have been having issues few days ago the hole router locked up no devices could connect via ethernet or WiFi was unable to obtain ip address, when I...
I too have experienced issues with the RAX120 since upgrading to FW 1.2.0.16:
It's bin so bad that I installed a wireless light switch remote to the powerstrip because I need to get a ladder each time it freezes because of the location of the router. I can't complain about the router Throughput Performance as i consistenly get my 980mbps DOWN and 37mbps UP. not bad for COMCAST 1gbps/40mbps connection. What i can complain about is the clear lack of support NETGEAR provides to it customers. I've been using NETGEAR router for years and my biggest issue is their FW updates. Sometimes they work and other times your simply fight support to get some answers. I've rebuilt this RAX120 more times then i care to think about. Factory resets and test previous FW versions. It's not my network as i can simply substitute my old NETGEAR R9000 with the RAX120 and everything works great. What kills me is that fact each time the router freezes and I have to cut the power and when it comes back online the logfiles are cleared. i have them mailed to me eachday at 12AM but there nothing in them to help diagnose the issue. is there a way to set the router into a debu mode and write the log to a usb thumb drive or remote PC in real time. perhaps i could better diagnose the issue im having and others seem to be having as well.
BitHead33 I Think I Have Figard It out ! Every Time My Isp Cable Modem Has A T3 Time Out Thats When It Seems To Happen, I Hade All New Cable Ran To My Home To Stop The Noice On My Line (Pre And Post Errors) A cross All Docsis Channels DownStream And Upstream, Since Then No T3 Time Outs And No Freezing Of My Rax120.
My router FREEZES but my cable modem still maintains its connection. I got rid of my ISP (Xfiniti X1modem) when they kept telling me my modem was achieving 1gbps DOWN and 40mbps UP. I would test numerous websites and would only get about 720Mbps DOWN and 20Mbps UP. Xiniti support would have me run a test to the XFINITY Speed Test server which is on their internal network. When i asked for the location of the server no one knew buy if you ran a TRACEROUTE it never left thir internal network I purchesed a NETGEAR CM115V cable modem with two phone jacks. I consistently get 950Mbps Down and 37Mbps UP. That's to a Bandwidth server two states away. [68Miles]. I did find the DEBUG log option for the RAX120.
http://[ROUTER-IPaddress]/debug.htm
here are a few other:
hidden_POT.htm
hidden_channel_wifi_coexist.htm
hidden_channel_wifi_test.htm
debug.htm (Practically all models)
hidden_info.htm (QUALCOMM chipset based routers/modems only??? (RAX120 / R7800 / D7800 etc & earlier models?)
hidden_manual_set_ant.html
WiFi_HiddenPage.htm (BROADCOM chipset based routers/modems only: ie RAX200 / RAX80 / R8500 / R8000 / R7000 / D8500 / D7000 etc & earlier models?)
hidden_11ad_setting.htm (R9000)
hidden_cpu.htm
Thermal_FAN.htm
QOS_prru_main.htmBitHead33 In Your Previous Message I Just Reread About You Saying About The Position Of Your Router Being High Up The Freezing And Lock Up Issue Could Be Down To Thermals, Have You Tried Using The Always On Fan Within The debug Url Also Does The netgear cm115v Not Support LAC-IEEE 802.3AD, I No Its A 2Gb Docsis 3.1 router But Thats All I No About It But If It Supports Port Aggregation Use With Ethernet port 1 And 2 on Ax120 Witch Would Give You Full 1Gb Speeds And Maybe More Via An Ax Combatable Device And Multi Gig Port On Your Ax120
JJG1992
My thermals are fine, I have a cardboard box that provides shade to the ROUTER from the mail window. Also my wife is menopasusal so my hous is always 67 degrees or lower LOL. I do have the FAN always on, here my config. I have WAN port currently MIRRORING to LAN port1. Using wire shark to capture packets in hopes to find something since the DEBUG logs have not been much help. Thanks for the heads up about the THERMALS but the router in an open air entry way and it has frozen all hours of the day even when the sun is shining complete oposite side of the house. Im in the process of disabling all feature not one by one to see what happens. Like i said before i can place my OLD R9000 Netgear in the same place and it runs flawlessly. thanks for the input. Hopefully your reamins stable.