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Forum Discussion
LAN ports no longer communicate with network switches, but communicate with PCs just fine
A strange issue started occurring for me last night at exactly 4am ET. My AX1800 router suddenly lost the ability to connect wired devices to the internet through a network switch. My wifi never drop...
willko86 wrote:
The issue is isolated to wired connections, but only if those connections go through a switch(as in, if I bypass the switch and connect my PC directly to the router via a LAN cable, it works fine). Naturally, I thought my switch went bad. So, I replaced it. But, that didn't solve or have any effect on the issue.
As you say, odd.
I assume that the switch is in an appropriate place, after the router. And what sort of switch is it? "Dumb" or managed?
You say that the router had a firmware update available. Was this through the automated on-line process, which can get things wrong, or the more reliable check of the support pages for your device.
What firmware version do you have on the RAX10 device? (There is no such thing as an AX1800 model, that's just a wifi speed label applied to many different devices.)
RAX10 Firmware Version 1.0.14.134 | Answer | NETGEAR Support
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
Have you also been through the usual network reboot cycle?
As this is a router, there is probably a modem sitting in front of it. You need to get the devices to forget any inherited settings. Among other things, that means rebooting the network.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
Finally, one recommended move if there are problems after a firmware update is a "factory reset" of the router.
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support