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Mmeza81's avatar
Mmeza81
Follower
May 21, 2020

Laptop does not detect new nighthawk router

I setup my new router and was able to connect all devices except 2 Lenovo laptops from my kids school. The router does not shows on list or available networks. I tried adding router manually, rebooting both router and laptop and still no luck. Please help. All out of ideas

3 Replies

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  • plemans's avatar
    plemans
    Guru
    May 21, 2020

    What wireless chipset is in the laptop for wireless? 

    many of these had intel chips in them. the older drivers couldn't see/access AX networks. And most people rely on windows to push out new drivers from them. Which didn't happen. So check which wireless chip is in it and go to that manufacturers website to directly get the driver and update it. 

    • michaelkenward's avatar
      michaelkenward
      Guru
      May 22, 2020
      plemans wrote:

      And most people rely on windows to push out new drivers from them.

       

      Windows update rarely, of ever, finds updated drivers.

  • RajaDaja's avatar
    RajaDaja
    Luminary
    May 22, 2020

    1. Try resetting the network on the laptops.

    2.  Are you using Smart Connect?  If so, try without Smart Connect.

    3. Create different SSID's for each band. Make sure your WPA security matches with laptop

    4. Channel selection....play around with different channels .....

    Mmeza81 wrote:
    I setup my new router and was able to connect all devices except 2 Lenovo laptops from my kids school. The router does not shows on list or available networks. I tried adding router manually, rebooting both router and laptop and still no luck. Please help. All out of ideas