Limited Technical Support from the Philippines

The technical support is horrible. I have reached out twice to solve connectivity issues with HP Laptops and a Lenovo Laptop that connected fine before. Moreover, I had to call again since there were...

michaelkenward

Guru - Experienced User

Jul 17, 2019

You should know that this community is essentially a user-to-user venue with some input from a small band of Netgear techies.

Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.

If you want "official" support then you should go through the right channels.

Alternatively, this place is free and probably better informed than many of the script jockeys who get paid peanuts to be shouted at by customers.

jrmst102 wrote:

The technical support is horrible. I have reached out twice to solve connectivity issues with HP Laptops and a Lenovo Laptop that connected fine before. Moreover, I had to call again since there were connectivity issues with Nest products.

Hard to see how any of that tracks back to a Netgear product, which may explain why you had a hard time with the support people, but you could try it in this community.

jrmst102

Tutor

Jul 17, 2019

I am not sure what your role here is, but this is a community forum so unless you can contribute to the solution, you should not try to tell users how to describe their problems. If you have nothing else to do, you might consider getting yourself a social media account or a pet.

In any event, I solved the issue by returning the RAX40 router and getting a Google WiFi router. Now, it is just plug and play, with far more and better coverage, and speed.

More, I have used the Google Customer support before, and it is a delight to work with!

Back to be a happy user

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Limited Technical Support from the Philippines