NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
losing internet via WiFi but not wired.
So I have this router that has worked flawlesly for 11 months, 3 weeks ago I installed the latest firmware anfd the problems started.... I'm losing internet 2 or 3 times a day and I have to reboot t...
so..... have to call again and explain it all again becuase the first agent didnt documented anything........... :smileymad:
well..... after explaining everything for a second time a supervisro helped me.... but I cant helpo to wonder what is the point of having 12 months of warranty if you have to pay extra to get your product diagnosed and fixed? that sound to me like the product actrually have only 3 months of warranty.
- Warranty and support are 2 different things.
If a device has failed, that'd be warranty.
If its a software/user issue, its a support case. They offer 90 days of free support so people can get things up and running once its bought. But after getting everything running, they can't afford to be general consumer IT support as its expensive and the consumer networking margins are thin.- Wait a second. You are telling me that a router that cost u$600 has a thing margin??? Really??? We are not talking to give free help for people that don’t know how to use the router. I’m talking about free support for a hardware failing. Since this started after I updated the firmware and it only affect wireless devices not wired ones, it’s not a co figuration or user problem. Having a warranty and not being able to make anyone take a look without paying is absurd. It’s like not having warranty at all. Imagine calling HP because your laptop shuts off 3 times a day while is in warranty and they tell you will take a look for $89. Are we nuts???? Luckily I found a supervisor that understood this and helped with the issue. Which is still under observation.
