NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Losing WiFi connection on RAX40 AX3000 Wi-Fi 6
RAX40 AX3000 Wi-Fi 6 Firmware Version: v1.0.3.80_1.0.1 (most current) Enable AX and Enable Smart connect are both off because of issues with the PC I'm using has an older modem internally (at least...
I hope it helps others. I tossed my Netgear router and purchased a Linksys Dual-Band WiFi 6 Router model AX1800 three days ago. Works perfect! No drops and is super fast. I highly recommend it and suggest anyone to toss their Netgear products.
So here's the latest.
I downloaded an app on my phone called "WiFi Analyzer". It will show you which channels have the best connection and least interference for your router and location. I changed the channels for both my 2.4 GHz and 5 GHz connections back on Thursday afternoon to one's that were shown to give the best signal. I have not had a dropped signal since, compared to a couple times a day for the last month. I'm not a real techy, and everything I went through would probably be way too confusing for the average person, so I certainly hope Netgear fixes whatever they need to fix in a firmware update, otherwise these types of routers will be a couple hundred-dollar pieces of junk.
Well, I spoke too soon. At least it's now only dropping out once every 3 days. Happened the evening of the 26th and this afternoon again. There's obviously some major issue with this firmware. Looks like this model is a boat anchor. If you have the chance to read through all of these posts, you should know not to buy this model; and it may be best to not buy Netgear products. Go for LinkSys.
OK after weeks and numerous follow ups to my L2 support representative, they finally have another beta for me to test.. RAX40-V1.0.3.83_1.0.10 dated 4th November 2020
I'll be testing and monitoring over the course of the week and will report back my findings and experience with the update.I hope it helps others. I tossed my Netgear router and purchased a Linksys Dual-Band WiFi 6 Router model AX1800 three days ago. Works perfect! No drops and is super fast. I highly recommend it and suggest anyone to toss their Netgear products.
It's been a week and no drops! Linksys is the way to go.
I have had this same exact problem for over a month now! Hooray! You are the first person I've found with the same experience albeit your device is slightly different. I've tried EVERYTHING: reboot, restore, download previous version of software, download latest version of software, adjust every channel, frequency, ax on/off, etc., and nothing works. The worst part is, I'm only running a macbook pro, firestick, kindle and two iphones on this router and it's either ridiculously slow or it's constantly dropping the signal every few minutes and reconnecting. I have had the Dos attacks and syn flood logs showing up with some questionable ip addresses too, but I think they're probably bogus.
How did you get a support rep to give you a beta firmware trial? I bought my router the end of May and it worked great until September. I don't want to pay for a support plan and I'm hoping I don't have to buy another router b/c this one was specifically recommended by the nerds at Best Buy. Support team, will you help me please?
It's worth a try. :) Thanks in advance.
melnictum wrote:How did you get a support rep to give you a beta firmware trial? I bought my router the end of May and it worked great until September. I don't want to pay for a support plan and I'm hoping I don't have to buy another router b/c this one was specifically recommended by the nerds at Best Buy. Support team, will you help me please?
It's worth a try. :) Thanks in advance.
create a support case. if no one provides you with anything, escalate to a moderator here (e.g. Christian_R)