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Losing WiFi connection on RAX40 AX3000 Wi-Fi 6
RAX40 AX3000 Wi-Fi 6 Firmware Version: v1.0.3.80_1.0.1 (most current) Enable AX and Enable Smart connect are both off because of issues with the PC I'm using has an older modem internally (at least...
I hope it helps others. I tossed my Netgear router and purchased a Linksys Dual-Band WiFi 6 Router model AX1800 three days ago. Works perfect! No drops and is super fast. I highly recommend it and suggest anyone to toss their Netgear products.
Well, I spoke too soon. At least it's now only dropping out once every 3 days. Happened the evening of the 26th and this afternoon again. There's obviously some major issue with this firmware. Looks like this model is a boat anchor. If you have the chance to read through all of these posts, you should know not to buy this model; and it may be best to not buy Netgear products. Go for LinkSys.
OK after weeks and numerous follow ups to my L2 support representative, they finally have another beta for me to test.. RAX40-V1.0.3.83_1.0.10 dated 4th November 2020
I'll be testing and monitoring over the course of the week and will report back my findings and experience with the update.
I hope it helps others. I tossed my Netgear router and purchased a Linksys Dual-Band WiFi 6 Router model AX1800 three days ago. Works perfect! No drops and is super fast. I highly recommend it and suggest anyone to toss their Netgear products.
It's been a week and no drops! Linksys is the way to go.
I have had this same exact problem for over a month now! Hooray! You are the first person I've found with the same experience albeit your device is slightly different. I've tried EVERYTHING: reboot, restore, download previous version of software, download latest version of software, adjust every channel, frequency, ax on/off, etc., and nothing works. The worst part is, I'm only running a macbook pro, firestick, kindle and two iphones on this router and it's either ridiculously slow or it's constantly dropping the signal every few minutes and reconnecting. I have had the Dos attacks and syn flood logs showing up with some questionable ip addresses too, but I think they're probably bogus.
How did you get a support rep to give you a beta firmware trial? I bought my router the end of May and it worked great until September. I don't want to pay for a support plan and I'm hoping I don't have to buy another router b/c this one was specifically recommended by the nerds at Best Buy. Support team, will you help me please?
It's worth a try. :) Thanks in advance.
melnictum wrote:How did you get a support rep to give you a beta firmware trial? I bought my router the end of May and it worked great until September. I don't want to pay for a support plan and I'm hoping I don't have to buy another router b/c this one was specifically recommended by the nerds at Best Buy. Support team, will you help me please?
It's worth a try. :) Thanks in advance.
create a support case. if no one provides you with anything, escalate to a moderator here (e.g. Christian_R)
Im in the same boat with you. wifi keeps dropping. changed channels, turned off same settings. Still dropping. Did you ever get access to the beta software? Im tired of having the wifi drop while im in class or taking a test. My sisters are complaining at me nonstop. i dont want to buy the support thatll only last 6 months.
jiberesh wrote:Im in the same boat with you. wifi keeps dropping. changed channels, turned off same settings. Still dropping. Did you ever get access to the beta software? Im tired of having the wifi drop while im in class or taking a test. My sisters are complaining at me nonstop. i dont want to buy the support thatll only last 6 months.
keep pestering the support guys until you get some help and assistance to obtain the beta. i've already given the engineering team my feedback saying that the latest beta is rock solid so i dont understand why it's taking them so long to release a public update.