NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

tallen234's avatar
tallen234
Aspirant
Feb 15, 2021

Lost 5G Wireless Network

I bought the RAX45 about a week ago.  Updated to the newest firmware.  Set up the nework and everything was working fine, until last night.  My 5G wireless network disappeared.  I reset the modem and it didn't work.   It just did a factory reset with no luck.  The 5G light is off on the router.  However, the 5G network appears in the GUI.  I changed the channel for the 5G network multiple times with no luck.  Any ideas?  

 

Thanks

2 Replies

Sort By
  • tallen234's avatar
    tallen234
    Aspirant
    Feb 16, 2021

    I noticed tonight in the advanced settings that it says the 5ghz network is set on Channel 0. However, in the basic page it says it is on Channel 40. Strange. Could this be a problem with the radio? I bought this at Costco, so I can swap it out pretty easily.

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Feb 18, 2021

      Hello tallen234,

       

      If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

       

      https://www.netgear.com/support/contact.aspx

       

      Christian